TL;DR: If your water heater is leaking, lukewarm, or down completely, Franklin runs water heater service calls across NWA for $29 — you’ll get a flat-rate quote before any repair begins.
Try these three things first
Sometimes, hot water heater issues can be easily fixed with basic troubleshooting. Before spending money on a service call, we recommend the following:
1. Confirm that your water heater circuit breaker isn’t tripped or off. If your hot water heater isn’t working, a quick thing to check is your breaker panel. If you see a switch labeled water heater and it’s in the off position, flip it. However, if the switch is in the middle position, it’s tripped — you may have an electrical issue and need an electrician.
2. Reset the high-temperature limit. Sometimes a hot water heater can get too hot and turn itself off. To reset it, turn the hot water heater off at the breaker panel and then remove the water heater’s service panel. Look for a red button that says high temperature limit and press it. Then turn the breaker back on.
3. Re-light the pilot light. Is your water cold? Your pilot light may have gone out. To fix it, turn your pilot switch or knob to off and then back on.
If you’ve tried the above and still no luck
If you made it through each of the above steps and your hot water heater is still not working, there’s a good chance you have a real issue. That doesn’t necessarily mean it needs an expensive repair, just that it needs the touch of a professional.
What temperature should I keep my hot water heater at?
It can differ by water heater, but as a general rule the Department of Energy recommends 120 degrees for most households. Setting your hot water temperature higher than that increases your energy bills as well as your chances of being scalded by hot water.