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Privacy Policy

Your privacy is critically important to us. At Franklin Heating & Air, we have a few fundamental principles:

  • We don’t ask you for personal information unless we truly need it.
  • We don’t share your personal information with anyone except to comply with the law or protect our rights.
  • We don’t store personal information on our servers unless required for the ongoing operation of one of our services.

Below is our privacy policy, which incorporates these goals. If you have questions about deleting or correcting your personal data please contact our support team.

Website Visitors

Like most website operators, Franklin Heating & Air collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Franklin Heating & Air’s purpose in collecting non-personally identifying information is to better understand how Franklin Heating & Air’s visitors use its website.

Gathering of Personally-Identifying Information

Certain visitors to Franklin Heating & Air’s websites choose to interact with Franklin Heating & Air in ways that require Franklin Heating & Air to gather personally-identifying information. The amount and type of information that Franklin Heating & Air gathers depends on the nature of the interaction. For example, we ask visitors who sign up for our emai list to provide a username and email address. Franklin Heating & Air does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Protection of Certain Personally-Identifying Information

Franklin Heating & Air discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Franklin Heating & Air’s behalf or to provide services available at Franklin Heating & Air’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Franklin Heating & Air’s websites, you consent to the transfer of such information to them. Franklin Heating & Air will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Franklin Heating & Air discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Franklin Heating & Air believes in good faith that disclosure is reasonably necessary to protect the property or rights of Franklin Heating & Air, third parties or the public at large. If you are a registered user of an Franklin Heating & Air website and have supplied your email address, Franklin Heating & Air may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Franklin Heating & Air and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Franklin Heating & Air takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Franklin Heating & Air uses cookies to help Franklin Heating & Air identify and track visitors, their usage of Franklin Heating & Air website, and their website access preferences. Franklin Heating & Air visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Franklin Heating & Air’s websites, with the drawback that certain features of Franklin Heating & Air’s websites may not function properly without the aid of cookies.


Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Franklin Heating & Air and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, Franklin Heating & Air may change its Privacy Policy from time to time, and in Franklin Heating & Air’s sole discretion. Franklin Heating & Air encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Privacy policy provided courtesy of Automattic under a Creative Commons ShareAlike license.