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(479) 282-0003
Plumbing Service

Top-Rated NWA Emergency Plumbers

Plumbing emergency in Northwest Arkansas? Franklin runs same-day urgent service calls — burst pipes, major leaks, no water, sewer backups. $29 service call with an all-in repair quote before any work begins.

(479) 282-0003
5.0 · 1,124 Google reviews
A Franklin plumber responding to an emergency leak in a Northwest Arkansas home

A family-owned and operated company

The Franklin Difference

Why Customers Choose Franklin

Top Rated

Franklin is one of the highest-rated service companies in Northwest Arkansas with a 5.0 rating based on 1,124 Google reviews.

$29 service calls

For just $29, we send a plumber out to diagnose your issue and give you a all-in price for the repair. If you decide not to move forward, you only owe the $29.

Same-day service

Same-day or next-day service is the norm except for periods of extremely high demand.

No surprise pricing

We use flat-rate pricing. The price you approve is the price you pay — no hidden fees, no “milking the clock,” no nickel-and-diming.

Free second opinions

Got a repair recommendation from another company that feels off? We’ll come out at no charge and give you a straight, no-pressure second opinion. Learn more.

Franklin Service Guarantee

Every job we do at your home is backed by the Franklin Service Guarantee. Learn more.

TL;DR: Plumbing emergency in NWA? Franklin runs same-day urgent service calls across Northwest Arkansas — burst pipes, major leaks, no water, sewer backups. $29 service call with an all-in repair quote before any work begins.

What counts as a plumbing emergency

Not every plumbing problem needs a same-day plumber, but these absolutely do:

Burst or leaking pipe. Water actively coming out of a pipe, wall, or ceiling. Shut off the main water valve to your house first — then call us.

No water at all. Whole-house outage with no obvious cause (e.g., not the city water main being worked on). Could be a well pump, pressure tank, frozen line, or a busted main line.

Sewer backup. Water or waste coming up through a tub, shower, or floor drain. Stop using all water in the house and call.

No hot water in winter. Especially with a baby, elderly resident, or anyone with medical needs in the house. We treat this as urgent.

Gas leak smell near a water heater or gas line. Leave the house first, call your gas utility, then call us once the gas is shut off.

What to do BEFORE we arrive

A few minutes of action up front can save thousands in water damage:

1. Shut off the main water valve to the house. Usually outside near the foundation, in the garage, or in a basement utility area. Turn it clockwise until it stops.

2. Turn off the water heater. If you’ve lost water entirely, turn the heater’s gas valve to “pilot” or flip the breaker for an electric unit. Running an empty tank will burn out the elements.

3. Document everything with photos and video. Time-stamped phone photos of the leak, the damage, and any ruined belongings. Your insurance company will ask.

4. Move valuables and electronics out of the affected area. Lift furniture legs onto foil or blocks if you can’t move it.

Hours, response time, and the after-hours fee

Franklin’s standard hours are Monday through Saturday, 7am to 7pm. During those hours, same-day or next-day service is the norm except for periods of extremely high demand — severe cold snaps, storm events, and the occasional heat wave can stretch our schedule.

After-hours service is a flat $60 on top of the $29 service call. “After-hours” is Monday through Friday 5pm–7pm, and all day Saturday (7am–7pm). Outside those windows you’ll reach our voicemail, and we’ll route genuinely urgent calls to the on-call plumber when one is available.

If your situation is genuinely time-critical and you’ve got the main water shut off, you’re generally fine to wait until the next morning — the damage is already done at that point and a few hours doesn’t change much.

Our other services

Whatever’s broken, we can fix it.

From AC and furnace work to plumbing and electrical, our techs cover the whole home.

HVAC AC Repair HVAC AC Installation HVAC AC Maintenance HVAC Furnace Repair HVAC Furnace Installation HVAC Mini-Split Installation HVAC HVAC Inspections HVAC Aeroseal Duct Sealing HVAC Indoor Air Quality Plumbing Plumbing Plumbing Water Heater Replacement Plumbing Water Heater Repair Plumbing Drain Cleaning Plumbing Garbage Disposal Plumbing Sewer Line Repair Plumbing Water Leak Repair Plumbing Water Filtration Electrical Electrical Electrical Panel Upgrade Electrical Outlet & Switch Installation
What to expect

How a service call works.

No mystery, no pressure. Here’s exactly how a Franklin visit goes — whether it’s your first or your fiftieth.

  1. 1

    Book online or call

    Tell us what’s going on — takes about 90 seconds.

  2. 2

    Plumber arrives

    We confirm a time window and text you a heads-up when we’re on the way.

  3. 3

    Upfront price

    Flat-rate quote before anything is touched. You decide.

  4. 4

    Fix it — or walk

    If you decline, you only owe the $29 service call. No hard feelings.

9,000+ Families Served
5.0 ★ 1,124 Google Reviews
$29 Service Calls
Real reviews

Hear it from your neighbors.

A live, unfiltered feed from Google — good, bad, and everything in between.

5.0 · 1,124 Google reviews

2026 Update: Changing my review to 3 stars based on most recent experience. Pros: Franklin is highly communicative and arrived on time. The tech they sent was nice. Cons: I found the actual work to be lacking this time. I scheduled an HVAC tune up. The tech found several things that needed to be fixed (including a couple of bad capacitors) and recommended a chemical clean because my husky had gotten dog hair on the condenser unit. I saw the pictures and am not contesting the fact that it was clearly quite dirty. But they basically put things back together, showed me the pictures, gave me a quote, and charged me $75. $75... for what? They tested the capacitors, and took photos, but they didn't actual clean or maintenance anything. They didn't even try hosing it down, which is meant to be part of their service. A service call is only $29 online, so I'm unclear what they actually charged me for. I had another company come out and they beat Franklin's quote by 50%. The second company cleaned the unit as part of their regular tune up- no chemical clean required. Disappointing, won't be using Franklin again. 2025: Our technician Devin was quick, professional, and did a great job of explaining what he found in a way that was easy to understand. He wore shoe covers while in the house, always knocked before entering, and was very respectful.

Ashley Pearson in the last week

I’ve been in the area for 20+ years and used a few service companies during that time frame. Franklin Heating & Air is my favorite area HVAC co so far. They are typically on time, honest, courteous and knowledgeable. I was ready to leave this Review with “I trust their judgment” though day after service call I will add this caveat: “it depends on who is sent out”. Unfortunately I now have to say that Kyle and Dimitrios misdiagnosed the problem and cost me an additional $45 to have propane people come out for 5 minutes to “put a meter on” my register (something I believe HVAC should be able to do) only to find all was well there. Surely a simple meter test by HVAC could determine if propane service was in fact needed. Not happy about that. April 2026 Axell Morris serviced my unit today, adding refrigerant as is typically needed for my older A/C. Axell was very knowledgeable and I appreciated his honesty and integrity. I’m requesting a quote on a new unit. The company is trustworthy and I will continue to call upon Franklin HVAC and Axell.

Carol Godsey in the last week

Ayden Kubiak was very knowledgeable about the fact we needed to get a new toilet. He went over the cheapest to the more expensive options. He even checked to water pressure before he left the house.

joy porche in the last week

Lee was both professional and friendly. I appreciate his thoroughness.

Christa J in the last week

Mickey found a problem with one of our AC units when doing the Spring check up last week. He came today and repaired the problem. He was quick and arrived within the scheduled window. We appreciate this service because it will reduce the chances we can need repairs during the hot summer months. Highly recommend Franklin!!!

Mary Bower in the last week
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FAQ

Common emergency plumbing questions.

Are you 24/7?
We aren’t a 24/7 shop — our standard hours are Monday through Saturday, 7am to 7pm. Same-day or next-day urgent service is the norm in those windows except for periods of extremely high demand. After-hours service (Mon–Fri 5–7pm and all day Saturday) carries an additional $60 fee on top of the $29 service call. Outside those windows we route genuinely urgent calls to the on-call plumber when one is available.
How fast can you come out?
For most plumbing emergencies during business hours, we can get a plumber to you the same day — often within 2–4 hours. Severe weather and heat waves can stretch that. Call (479) 282-0003 and we’ll give you a real time estimate based on the day’s schedule.
What’s the after-hours fee?
After-hours service is a flat $60 on top of the $29 service call. After-hours is defined as Monday through Friday 5pm–7pm, and all day Saturday (7am–7pm). For genuinely urgent calls outside those windows we’ll route to an on-call plumber when one is available; pricing in that case is quoted before we head out so you can decide whether to wait until morning.
What should I do while I wait?
Shut off the main water valve to the house, turn off the water heater if water is out, document damage with photos for insurance, and move valuables out of the affected area. If it’s a gas smell, leave the house first and call your gas utility before us.