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(479) 282-0003
Plumbing Service

Top-Rated NWA Emergency Plumbers

Plumbing emergencies don’t wait. Get an on-call Franklin plumber to your door in NWA — same-day, evenings, and Saturdays — with a flat-rate quote before any work begins. We’ve earned 1,248 5-star Google reviews from your neighbors. Schedule online or call (479) 282-0003.

(479) 282-0003 OPEN NOW · Mon–Sat 7am–7pm
5.0 · 1,248 Google reviews

A family-owned and operated company

The Franklin Difference

Why Customers Choose Franklin

Top Rated

Franklin is one of the highest-rated service companies in Northwest Arkansas with a 5.0 rating based on 1,248 Google reviews.

$29 Service Calls

During business hours, $29 covers the diagnostic visit and an all-in repair quote. After-hours emergency calls (weeknights 5pm–7pm, all day Saturday, and Sundays) add a flat $60 emergency surcharge on top of the $29 — so $89 total before any repair work.

Same-Day Service

Same-day or next-day service is the norm except for periods of extremely high demand.

No Surprise Pricing

We use flat-rate pricing. The price you approve is the price you pay — no hidden fees, no “milking the clock,” no nickel-and-diming.

Free Second Opinions

Got a repair recommendation from another company that feels off? We’ll come out at no charge and give you a straight, independent second opinion. Learn more.

Franklin Service Guarantee

Every job we do at your home is backed by the Franklin Service Guarantee. Learn more.

TL;DR: Plumbing emergency in NWA? Franklin runs same-day urgent service calls across Northwest Arkansas — burst pipes, major leaks, no water, sewer backups.

What counts as a plumbing emergency

Not every plumbing problem needs a same-day plumber, but these absolutely do:

Burst or leaking pipe. Water actively coming out of a pipe, wall, or ceiling. Shut off the main water valve to your house first — then call us.

No water at all. Whole-house outage with no obvious cause (e.g., not the city water main being worked on). Could be a well pump, pressure tank, frozen line, or a busted main line.

Sewer backup. Water or waste coming up through a tub, shower, or floor drain. Stop using all water in the house and call.

No hot water in winter. Especially with a baby, elderly resident, or anyone with medical needs in the house. We treat this as urgent.

Gas leak smell near a water heater or gas line. Leave the house first, call your gas utility, then call us once the gas is shut off.

What to do BEFORE we arrive

A few minutes of action up front can save thousands in water damage:

1. Shut off the main water valve to the house. Usually outside near the foundation, in the garage, or in a basement utility area. Turn it clockwise until it stops.

2. Turn off the water heater. If you’ve lost water entirely, turn the heater’s gas valve to “pilot” or flip the breaker for an electric unit. Running an empty tank will burn out the elements.

3. Document everything with photos and video. Time-stamped phone photos of the leak, the damage, and any ruined belongings. Your insurance company will ask.

4. Move valuables and electronics out of the affected area. Lift furniture legs onto foil or blocks if you can’t move it.

Hours, response time, and the after-hours fee

Franklin’s standard hours are Monday through Saturday, 7am to 7pm. During those hours, same-day or next-day service is the norm except for periods of extremely high demand — severe cold snaps, storm events, and the occasional heat wave can stretch our schedule.

After-hours service is a flat $60 on top of the $29 service call. “After-hours” is Monday through Friday 5pm–7pm, and all day Saturday (7am–7pm). Outside those windows you’ll reach our after hours assistant, and we’ll route genuinely urgent calls to the on-call plumber when one is available.

Our other services

Whatever’s broken, we can fix it.

From AC and furnace work to plumbing and electrical, our techs cover the whole home.

HVAC AC Repair HVAC AC Installation HVAC AC Maintenance HVAC Furnace Repair HVAC Furnace Installation HVAC Mini-Split Installation HVAC HVAC Inspections HVAC Aeroseal Duct Sealing HVAC Indoor Air Quality Plumbing Plumbing Plumbing Water Heater Replacement Plumbing Water Heater Repair Plumbing Drain Cleaning Plumbing Garbage Disposal Plumbing Sewer Line Repair Plumbing Water Leak Repair Plumbing Water Filtration Electrical Electrical Electrical Panel Upgrade Electrical Outlet & Switch Installation Electrical EV Charger Install
What to expect

How a service call works.

No mystery. Here’s exactly how a Franklin visit goes — whether it’s your first or your fiftieth.

  1. 1

    Book online or call

    Tell us what’s going on — takes about 90 seconds.

  2. 2

    Plumber arrives

    We confirm a time window and text you a heads-up when we’re on the way.

  3. 3

    Upfront price

    Flat-rate quote before anything is touched. You decide.

  4. 4

    Fix it — or walk

    If you decline, you only owe the service call — $29 during business hours, or $89 ($29 + $60 after-hours surcharge) on nights, Saturdays, and Sundays. No hard feelings.

9,000+ Families Served
5.0 ★ 1,248 Google Reviews
$29 / $89 Service Call (Business / After-Hours)
Real reviews

Hear it from your neighbors.

A live, unfiltered feed from Google — good, bad, and everything in between.

5.0 · 1,248 Google reviews

Angel Hernandez was the HVAC technician/customer service representative from Franklin who arrived promptly, within the time specified, and provided knowledgeable and professional service when my old air conditioner stopped working during this hot Arkansas summer. I appreciated the way he approached the diagnostic call. He took the time to analyze the specific problem and explain my options rather than immediately pushing me to replace the whole thing. He asked detailed questions about the house and took my individual circumstances into consideration before giving his opinion, which helped me make an informed decision. I admired his integrity, professionalism, and willingness to look at the situation from the customer's perspective. He made me feel like he was focused on finding the right solution, not just selling me more than I needed. Throughout our interaction, he was patient with me, showed me the issues, and explained everything in a way that I could understand it. I felt safe and respected, which is important for anyone but especially for this old lady. I would definitely recommend him!

Sarah Harkey Mayfield in the last week

Brett Rutledge, with Franklin AC was the air conditioner repairman sent to unclog my unit lines today. He was very polite, efficient, knowledgeable, and explained everything thoroughly. Very professional. He deserves a 5 star in my opinion.

Pam Thurman in the last week

I enjoyed the service we received but not the spam mail that ended up in our mailbox. They sold our data in the laziest way possible. We now get mail with the name "Franklin Heating And AirLastname Firstname". Received four pieces of mail that way, so far. Wont be returning customers. Owner or not. Someone in the company is selling the data or you have a vulnerability. No two ways about it

NoneYa in the last week

Brett Rutledge was my service rep and did a great job informing me and was quick.

Tony Coffey in the last week
See all reviews →
FAQ

Common emergency plumbing questions.

How fast can you respond to a plumbing emergency?
We dispatch immediately for true emergencies (burst pipes, sewage backups, no water, gas smells). On-call plumbers cover evenings and Saturdays. Call (479) 282-0003 first — we'll get someone moving.
What does an emergency call cost?
We charge an additional $60 for emergency calls on top of the flat-rate repair price. The repair price itself is the same flat rate we’d quote during regular business hours, and you’ll always get that flat-rate price before any work begins.
What should I do before you arrive?
If water is actively leaking, shut off the main water valve to your home (usually near the water meter or where the line enters the house). For gas smells, leave the house and call your gas utility first — then us.
Are your technicians licensed and insured?
Yes. Every Franklin technician works under our Arkansas state licensing, and we're fully insured (general liability + workers' comp). Our team is also background-checked and drug-tested. Email us if you'd like proof of license and insurance.
Do you guarantee the work?
Yes — every job is backed by the Franklin Service Guarantee. If something we repaired or installed isn't right, we'll come back and make it right at no charge.
What happens if you can't fix it on the first visit?
Most repairs are made on the spot, but if a repair needs a specific part from the factory, we will order it and come back to install it ASAP.
What is the $29 service call?
It's our diagnostic visit. A licensed technician comes out, figures out what's actually going on, and gives you an all-in flat-rate price for the repair before any work starts. If you decide not to move forward, you only owe the $29 — no penalty. Replacement quotes (water heaters, AC systems, panels, etc.) are always free.
Do you offer financing?
Yes. We've teamed up with Wells Fargo to offer financing on home repairs over $500, upon credit approval. See our financing page for current promotions, or ask your technician for options before approving the quote.
Do you offer services other than this?
Yes — Franklin handles HVAC, plumbing, and electrical work. Same crew, same $29 service call, same flat-rate guarantee.