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HVAC Service

Top-Rated NWA AC Installation

Free, no-pressure replacement quotes across Northwest Arkansas. Honest advice on repair vs. replacement, all the utility rebates you qualify for, and flat-rate pricing.

(479) 282-0003
5.0 · 1,124 Google reviews
The Franklin team

A family-owned and operated company

The Franklin Difference

Why Customers Choose Franklin

Top Rated

Franklin is one of the highest-rated service companies in Northwest Arkansas with a 5.0 rating based on 1,124 Google reviews.

Free replacement quotes

Replacement quotes are free. We'll send an estimator out, walk you through the options, and get you a all-in price — no obligation.

Same-day service

Same-day or next-day service is the norm except for periods of extremely high demand.

No surprise pricing

We use flat-rate pricing. The price you approve is the price you pay — no hidden fees, no “milking the clock,” no nickel-and-diming.

Free second opinions

Got a repair or replacement recommendation from another company that feels off? We'll come out at no charge and give you a straight, no-pressure second opinion. Learn more.

Franklin Service Guarantee

Every job we do at your home is backed by the Franklin Service Guarantee. Learn more.

TL;DR: Replacing your AC in Northwest Arkansas typically runs $7k–$15k depending on size, efficiency, and ductwork. Franklin offers free in-home replacement quotes — no pressure, no commission games — and we install the brands and tiers we'd put in our own homes.

Air conditioning replacement & installation in NWA

In Northwest Arkansas and need a new AC? Franklin can help. Replacement quotes are free, the process is fast, and we'll lay out every option clearly so you can make the call that's right for your home and budget.

Franklin install tech

Tips for saving money

Replacing an AC unit is a huge and oftentimes scary investment for most people. Like many investments though, you can save a lot of money on it if you do it right. The following are steps we'd recommend everybody take if considering replacement of an aging or broken AC unit.

1. Get all the utility rebates you can. Local utilities like SWEPCO and Black Hills offer thousands of dollars in rebates for buying energy efficient AC systems. The rebates are especially large if you decide to buy a heat pump (an extremely efficient type of air conditioner). Give our rebate calculator a spin to see how much you may be eligible for. You can also check out our page here for a complete list of local rebates.

2. Think hard on repair vs replacement. A lot of people get stuck in the predicament of having to choose between an expensive repair for an aging system vs just getting a new system. A couple things need to be considered:

  • Age of your system. The average AC unit in the United States lasts 18 years with heat pumps lasting a bit less at 15 years. If you're close to that, you may strongly consider replacement. If not, repairing your current unit may be the way to go. Keep in mind that if your system is “builder grade” (was installed with the house), it may only last 10–12 years.
  • Type of refrigerant in your system. If your system uses R-22 refrigerant and the issue is refrigerant related, it's unlikely you'll be able to get it repaired. R-22 was banned from manufacturing on January 1, 2020 and is no longer available at area supply houses.

3. Get multiple quotes. “Duh,” I know, but you'd be surprised how many people just get one quote for an AC replacement. Always play it safe and get two or three quotes to make sure no one is trying to take you for a ride. You can also read our post here on how much it costs to replace an AC system in Northwest Arkansas. It has real quotes, utility bills pre and post change-out, and more.

What is a heat pump?

Heat pumps are basically air conditioners that are able to work in reverse. A normal AC takes heat from the inside of your home and puts it outside. A heat pump does the opposite — it takes heat from the outside and puts it inside your home, making it much more efficient than a normal HVAC system. For a great visual explainer on how heat pumps work, see this video here.

What to expect

How the quoting process works.

No mystery, no pressure. Here’s exactly how the Franklin quoting process works.

  1. 1

    Book online or call

    Tell us what’s going on — takes about 90 seconds.

  2. 2

    Estimator arrives

    We confirm a time window and text you a heads-up when we’re on the way.

  3. 3

    Upfront quote

    Flat-rate quote with all options laid out. You decide.

  4. 4

    Install — or walk

    If you decide to move forward, we get you on the schedule. If not, no hard feelings.

9,000+ Families Served
5.0 ★ 1,124 Google Reviews
Free Replacement Quotes
Real reviews

Hear it from your neighbors.

A live, unfiltered feed from Google — good, bad, and everything in between.

5.0 · 1,124 Google reviews

2026 Update: Changing my review to 3 stars based on most recent experience. Pros: Franklin is highly communicative and arrived on time. The tech they sent was nice. Cons: I found the actual work to be lacking this time. I scheduled an HVAC tune up. The tech found several things that needed to be fixed (including a couple of bad capacitors) and recommended a chemical clean because my husky had gotten dog hair on the condenser unit. I saw the pictures and am not contesting the fact that it was clearly quite dirty. But they basically put things back together, showed me the pictures, gave me a quote, and charged me $75. $75... for what? They tested the capacitors, and took photos, but they didn't actual clean or maintenance anything. They didn't even try hosing it down, which is meant to be part of their service. A service call is only $29 online, so I'm unclear what they actually charged me for. I had another company come out and they beat Franklin's quote by 50%. The second company cleaned the unit as part of their regular tune up- no chemical clean required. Disappointing, won't be using Franklin again. 2025: Our technician Devin was quick, professional, and did a great job of explaining what he found in a way that was easy to understand. He wore shoe covers while in the house, always knocked before entering, and was very respectful.

Ashley Pearson in the last week

I’ve been in the area for 20+ years and used a few service companies during that time frame. Franklin Heating & Air is my favorite area HVAC co so far. They are typically on time, honest, courteous and knowledgeable. I was ready to leave this Review with “I trust their judgment” though day after service call I will add this caveat: “it depends on who is sent out”. Unfortunately I now have to say that Kyle and Dimitrios misdiagnosed the problem and cost me an additional $45 to have propane people come out for 5 minutes to “put a meter on” my register (something I believe HVAC should be able to do) only to find all was well there. Surely a simple meter test by HVAC could determine if propane service was in fact needed. Not happy about that. April 2026 Axell Morris serviced my unit today, adding refrigerant as is typically needed for my older A/C. Axell was very knowledgeable and I appreciated his honesty and integrity. I’m requesting a quote on a new unit. The company is trustworthy and I will continue to call upon Franklin HVAC and Axell.

Carol Godsey in the last week

Ayden Kubiak was very knowledgeable about the fact we needed to get a new toilet. He went over the cheapest to the more expensive options. He even checked to water pressure before he left the house.

joy porche in the last week

Lee was both professional and friendly. I appreciate his thoroughness.

Christa J in the last week

Mickey found a problem with one of our AC units when doing the Spring check up last week. He came today and repaired the problem. He was quick and arrived within the scheduled window. We appreciate this service because it will reduce the chances we can need repairs during the hot summer months. Highly recommend Franklin!!!

Mary Bower in the last week
FAQ

Common AC replacement questions.

How do I get someone out to my house for a quote?
Quotes are free so all you have to do is give us a call or click the “Schedule service” button to schedule a visit. If you're new to Franklin, we'll get a bit of information and then schedule an estimator to come out. Most quotes go out same-day.
What brands do you offer?
At Franklin, we're sweet on American Standard. In our humble opinion, American Standard offers as much quality for the money that you can buy, anywhere. That said, we happily fix and service all brands. But when it comes to new installations, they're our go-tos.
Do you offer free second opinions?
Yes. If another company has condemned a major part of your system (compressor, coil, etc.) and you'd like another set of eyes on the recommendation, we'll come out and give you a no-charge second opinion before you commit. Request a second opinion here.
How much does an AC replacement cost?
The price of an HVAC replacement can vary a good bit by type (regular AC or heat pump), size (2/3/4/5 tons), and of course the company installing it. That said, we've seen companies in the area charge anywhere from $7k to $15k for a basic AC replacement. See our pricing page for more.