If you’ve ever felt like a sales lead instead of a homeowner, you’ll feel the difference here. We’re playing for the next twenty years of your business — not the next twenty minutes of your wallet.
“Super honest company and do great work. I signed a contract to replace and move my water heater. Most companies would have just done that. They were able to fix my existing and that cut the price in half. Then, they messaged me days later and said they accidentally overcharged me by $29 and gave me a refund. I would have never even noticed that.”
Franklin is one of the highest rated service companies in Northwest Arkansas with a 5.0 rating based on 1,134 Google reviews.
No private equity here: Franklin is a family-owned and operated business based right here in Northwest Arkansas.
Have an issue? For just $29, we will send a technician out to diagnose the problem and provide a price to repair it.
Thinking about a new AC, water heater, or electrical panel? Replacement quotes are always free — no service-call fee, no commitment. Just an all-in price.
Got a repair or replacement quote from another company that feels off? We’ll come out at no charge and give you a straight, independent second opinion. Learn more.
We believe in honest, upfront pricing. With Franklin, you will know the exact cost of a repair before we start. Work only begins once you approve the price, giving you complete control.
Same-day or next-day service is the norm except for periods of extremely high demand.
All work performed by Franklin is protected by the Franklin Service Guarantee. Learn more.
Heating, cooling & air quality
Leaks, drains & pipe repairs
Panels, wiring & troubleshooting
Tune-ups, priority service & more
No mystery. Here’s exactly how a Franklin visit goes — whether it’s your first or your fiftieth.
Tell us what’s going on — takes about 90 seconds.
We confirm a time window and text you a heads-up when we’re on the way.
Upfront, flat-rate quote before anything is touched. You decide.
If you decline, you only owe the $29 service call. No hard feelings.
A live, unfiltered feed from Google — good, bad, and everything in between.
I have been using Franklin AC Plumbing and Electrical now for the last 10 years. Have had nothing but great service from them. I recently had the pleasure of meeting with Ayden to repair a leaky shower valve. Ayden assessed and repaired the problem. No more leak! Thank You Franklin and thank you Ayden….
Francisco did a great job! He was prompt and very professional!
****Updated Review**** Management reached out to me. Maybe the call center rep wasn't understanding my issue. The Samsung part was again defective which is not a reflection on Franklin as it turns out. They were very hands on in resolving this issue under warranty. The owner even reached out to me a few days later to be sure the unit was functioning correctly. I really appreciate their quick attention to this matter! I purchased a Samsung Mini Split that has leaked Freon since installation. I’m always assured that “this time it’s been taken care of” only to have the problem happen the next Spring. Then the person answering the phone doesn’t listen or look at the previous calls and starts to insinuate that it hasn’t been maintained etc. I did have another HVAC company look at it and was told it was installed wrong. I only use it during the summer and at night. just want a working unit that doesn’t have to be charged every Spring for a few months of working.
Axell was great and friendly. He did a thorough job in checking everything out for me. He knows what he is doing and I will always ask for him every time I need something from Franklin.
The maintenance service and capacitor replacement were finished in a timely manner. Overall, very good customer service. Angel H. answered all of my questions and was very professional.
