If you’ve ever felt like a sales lead instead of a homeowner, you’ll feel the difference here. We’re playing for the next twenty years of your business — not the next twenty minutes of your wallet.
“Super honest company and do great work. I signed a contract to replace and move my water heater. Most companies would have just done that. They were able to fix my existing and that cut the price in half. Then, they messaged me days later and said they accidentally overcharged me by $29 and gave me a refund. I would have never even noticed that.”
Franklin is one of the highest rated service companies in Northwest Arkansas with a 5.0 rating based on 1,191 Google reviews.
No private equity here: Franklin is a family-owned and operated business based right here in Northwest Arkansas.
Have an issue? For just $29, we will send a technician out to diagnose the problem and provide a price to repair it.
Thinking about a new AC, water heater, or electrical panel? Replacement quotes are always free — no service-call fee, no commitment. Just an all-in price.
Got a repair or replacement quote from another company that feels off? We’ll come out at no charge and give you a straight, independent second opinion. Learn more.
We believe in honest, upfront pricing. With Franklin, you will know the exact cost of a repair before we start. Work only begins once you approve the price, giving you complete control.
Same-day or next-day service is the norm except for periods of extremely high demand.
All work performed by Franklin is protected by the Franklin Service Guarantee. Learn more.
Heating, cooling & air quality
Leaks, drains & pipe repairs
Panels, wiring & troubleshooting
Tune-ups, priority service & more
No mystery. Here’s exactly how a Franklin visit goes — whether it’s your first or your fiftieth.
Tell us what’s going on — takes about 90 seconds.
We confirm a time window and text you a heads-up when we’re on the way.
Upfront, flat-rate quote before anything is touched. You decide.
If you decline, you only owe the $29 service call. No hard feelings.
Family-owned and based in Springdale — serving eleven NWA cities with HVAC, plumbing, and electrical work. Tap your city for local pricing and same-day scheduling.
A live, unfiltered feed from Google — good, bad, and everything in between.
Our AC stopped blowing cold air on Friday; today we had Francisco Torres come out to our house from Franklin to take a look at our unit. Turns out it was the capacitor, so he was able to fix it quickly - and it was a relief to know we wouldn't need a whole new unit! We appreciate you guys, and thank you for taking care of us!
I started with a service call when my system wouldn't come on. I suspected a compressor. Frank Livingston came out on a $19 service call. He found that the unit had automatically shut down while it was running and power was lost during a storm. This is a safety feature. He reset the unit and told me what to do if it happened again. You know he could have replaced my compressor for $900 and I would not have known the difference since our system was nearly 15 years old. We decided to replace the a/c and furnace as we will soon have 22 people off and on for 9 days and 5 extras around the clock for that period. We faced this same situation before and the a/c went out at the worst time. Never again. We first talked with Will Gilbrech from Marketing and he sent Zach Rundle from Operations to give us a proposal. We made a decision and 3 days later Jake Davenport and Hayden Williams showed up and went straight to work replacing our entire system. it was HOT in the attic where our furnace is located but they finished that same day. They came back a few days later and replaced the zone system which we decided on after the fact. I must say everyone we dealt with was very professional and friendly. Special thanks to Jake and Hayden for doing a super job and keeping a great attitude in spite of their discomfort due to the heat. My hat is off to all at Franklin. They will be who I call in the future as the need may arise. July 2, 2024 Five years a go I this week Franklin replaced our old furnace and air conditioner. There have been zero service calls since then except for the semi-annual tune ups. Today, however, noticed hot air coming from the vents and getting hotter. It was late in the day but we called Franklin anyway. They said they had a tech, Jaxon Harris, just finishing his last job in Fayetteville and they said they would add us for him. It was less than 15 minutes later and he was at our door. We explained the problem and he went right to work. He was back in another 15 minutes telling us the fan on the outside unit was toast. He said he had already called to secure a replacement fan. We gave him the go-ahead and he was back in 20-25 minutes and he went right work. A short time later he came back inside saying the install was finished so now he would wait a few minutes to be sure all, including the Freon, was doing as it was supposed to. My thanks go to Jaxon, who at 20 years old, is real pro. He is a credit to himself and to Franklin. They hit a home run when they hired him. Over the past five years, I have had the opportunity to tell others that they cannot go wrong with the folks at Franklin. As of now, I am echoing that thought. BTW They really do have $19 service calls. Update: Two days ago, Oct 17, 24, we had the pleasure of another visit from Jaxon Harris. He came to do our fall tune up. This young man is a real pro. He knows what he is doing and is so friendly, you would want to sit and just chat for a while. He went right to work and finished a short time later. He briefed us on what he had done and was soon on his way to his next job. I say again, Franklin got a real gem when they hired him. BTW. They only charge $75.73 including taxes for their tune ups which I believe is $5-10 less than others. If you need HVAC work, call Franklin. They also do water heaters now.
The technican is very good one! Friendly and serious worker. Good communicate with me.
Brett Rutledge did a great job. He communicated his findings well, provided details on the resolution, and information for next steps. Brett is why I continue to use Franklin!
Brett was great. He diagnosed the problem and is getting it fixed. I’m a landlord with 30+ properties and I have Franklin take care of all of them.
