If you’ve ever felt like a sales lead instead of a homeowner, you’ll feel the difference here. We’re playing for the next twenty years of your business — not the next twenty minutes of your wallet.
“Super honest company and do great work. I signed a contract to replace and move my water heater. Most companies would have just done that. They were able to fix my existing and that cut the price in half. Then, they messaged me days later and said they accidentally overcharged me by $29 and gave me a refund. I would have never even noticed that.”
Franklin is one of the highest rated service companies in Northwest Arkansas with a 5.0 rating based on 1,248 Google reviews.
No private equity here: Franklin is a family-owned and operated business based right here in Northwest Arkansas.
Have an issue? For just $29, we will send a technician out to diagnose the problem and provide a price to repair it.
Thinking about a new AC, water heater, or electrical panel? Replacement quotes are always free — no service-call fee, no commitment. Just an all-in price.
Got a repair or replacement quote from another company that feels off? We’ll come out at no charge and give you a straight, independent second opinion. Learn more.
We believe in honest, upfront pricing. With Franklin, you will know the exact cost of a repair before we start. Work only begins once you approve the price, giving you complete control.
Same-day or next-day service is the norm except for periods of extremely high demand.
All work performed by Franklin is protected by the Franklin Service Guarantee. Learn more.
Heating, cooling & air quality
Leaks, drains & pipe repairs
Panels, wiring & troubleshooting
Tune-ups, priority service & more
No mystery. Here’s exactly how a Franklin visit goes — whether it’s your first or your fiftieth.
Tell us what’s going on — takes about 90 seconds.
We confirm a time window and text you a heads-up when we’re on the way.
Upfront, flat-rate quote before anything is touched. You decide.
If you decline, you only owe the $29 service call. No hard feelings.
Family-owned and based in Springdale — serving eleven NWA cities with HVAC, plumbing, and electrical work. Tap your city for local pricing and same-day scheduling.
A live, unfiltered feed from Google — good, bad, and everything in between.
Angel Hernandez was the HVAC technician/customer service representative from Franklin who arrived promptly, within the time specified, and provided knowledgeable and professional service when my old air conditioner stopped working during this hot Arkansas summer. I appreciated the way he approached the diagnostic call. He took the time to analyze the specific problem and explain my options rather than immediately pushing me to replace the whole thing. He asked detailed questions about the house and took my individual circumstances into consideration before giving his opinion, which helped me make an informed decision. I admired his integrity, professionalism, and willingness to look at the situation from the customer's perspective. He made me feel like he was focused on finding the right solution, not just selling me more than I needed. Throughout our interaction, he was patient with me, showed me the issues, and explained everything in a way that I could understand it. I felt safe and respected, which is important for anyone but especially for this old lady. I would definitely recommend him!
Brett Rutledge, with Franklin AC was the air conditioner repairman sent to unclog my unit lines today. He was very polite, efficient, knowledgeable, and explained everything thoroughly. Very professional. He deserves a 5 star in my opinion.
I enjoyed the service we received but not the spam mail that ended up in our mailbox. They sold our data in the laziest way possible. We now get mail with the name "Franklin Heating And AirLastname Firstname". Received four pieces of mail that way, so far. Wont be returning customers. Owner or not. Someone in the company is selling the data or you have a vulnerability. No two ways about it
Brett Rutledge was my service rep and did a great job informing me and was quick.
