If you’ve ever felt like a sales lead instead of a homeowner, you’ll feel the difference here. We’re playing for the next twenty years of your business — not the next twenty minutes of your wallet.
“Super honest company and do great work. I signed a contract to replace and move my water heater. Most companies would have just done that. They were able to fix my existing and that cut the price in half. Then, they messaged me days later and said they accidentally overcharged me by $29 and gave me a refund. I would have never even noticed that.”
Franklin is one of the highest rated service companies in Northwest Arkansas with a 5.0 rating based on 1,184 Google reviews.
No private equity here: Franklin is a family-owned and operated business based right here in Northwest Arkansas.
Have an issue? For just $29, we will send a technician out to diagnose the problem and provide a price to repair it.
Thinking about a new AC, water heater, or electrical panel? Replacement quotes are always free — no service-call fee, no commitment. Just an all-in price.
Got a repair or replacement quote from another company that feels off? We’ll come out at no charge and give you a straight, independent second opinion. Learn more.
We believe in honest, upfront pricing. With Franklin, you will know the exact cost of a repair before we start. Work only begins once you approve the price, giving you complete control.
Same-day or next-day service is the norm except for periods of extremely high demand.
All work performed by Franklin is protected by the Franklin Service Guarantee. Learn more.
Heating, cooling & air quality
Leaks, drains & pipe repairs
Panels, wiring & troubleshooting
Tune-ups, priority service & more
No mystery. Here’s exactly how a Franklin visit goes — whether it’s your first or your fiftieth.
Tell us what’s going on — takes about 90 seconds.
We confirm a time window and text you a heads-up when we’re on the way.
Upfront, flat-rate quote before anything is touched. You decide.
If you decline, you only owe the $29 service call. No hard feelings.
Family-owned and based in Springdale — serving eleven NWA cities with HVAC, plumbing, and electrical work. Tap your city for local pricing and same-day scheduling.
A live, unfiltered feed from Google — good, bad, and everything in between.
Ayden was polite and professional and determined the problem in less than a minute. His eyes could see what mine can't; or didn't. He removed the object and then did a quick check of the water heater and detected a problem with the expansion tank which I had no idea about but am glad he found.
Jaxson was very professional and quickly solved the problem with my air conditioning.
Stephen did a great job, very positive about things - only thing I didn’t like was our “total” cost, think alike pricy but we had to get completed
1st time to rate Franklin 3 stars. Tech was friendly respectful and on time but must have been new took him over 2 hours to complete routine inspections on 2 units. He observed $400+ worth of cleaning and other maintenance which I didn’t understand need or value. He didn’t have ladder to check filters which I said was ok since I change them every 3 months. Lastly I would have to reschedule a Sr Tech to complete. UPDATE….5 stars Will (the owner) and Ryan (the Mgr of the Service Techs) both called to better understand our experience to know what to improve and explain the inspection results. I appreciate their personal follow up….they made it right and we’ll continue using Franklin in the future.
He was late is day but was very thorough and kept me very aware of what he found and corrected and what he was doing the whole time.
