★★★★★
“Don't ever stop being the honest, reliable company you are and hiring others that carry the same values. It's a godsend in today's world to have your customers' trust. It really means a lot.”
Honest work. Guaranteed in writing.
Every job we do at your home is backed by the Franklin Service Guarantee. Honest diagnoses, careful workmanship, and our written promise to make it right if anything falls short.
Our promise
The Franklin Service Guarantee
We take the privilege of working in your home seriously. Here’s what that looks like in practice.
Uniformed, Drug-Tested, Background-Checked Techs
Inviting someone into your home is a big deal. Out of an abundance of caution, Franklin drug tests and background checks every technician we hire. Our techs always wear uniforms, so you can be confident the person at your door works for Franklin.
Honest Diagnosis — or You Don’t Pay
You deserve an accurate diagnosis of your problem. If a Franklin tech ever misdiagnoses an issue, you won’t be charged for the service call or the repair (if one was already done before the misdiagnosis was found).
Installed Right — or Made Right
All major equipment installations include a manufacturer’s parts warranty and a Franklin labor warranty. We work hard to install equipment right the first time. If we make a mistake, we’ll correct it promptly — on us.
If We Damage Your Property, We Repair or Replace It
We work hard to protect your home with shoe covers and drop cloths. That said, mistakes do happen. If your property is damaged by a Franklin employee, we’ll make it right — either by repairing or replacing whatever was affected.
9,000+
Families Served
5.0 ★
1,312 Google Reviews
$29
Service Calls
Real reviews
Hear it from your neighbors.
A live, unfiltered feed from Google — good, bad, and everything in between.
Francisco was friendly, respectful, efficient, and thorough
Franklin is my go-to place for all things, air conditioning and furnace. They've taken care of me for years and they are always great. Angel was a great technician.
I upgraded my kitchen faucet, sink, and disposer when I replaced my countertop. Stephen Thornburg and his assistant Ben Gray did an excellent job. They arrived on time, performed the work professionally, and were a pleasure to be around. Will definitely use them again.
The service tech Brett Rutledge was thorough and answered all questions.
FAQ
Common questions
I’m having an issue with my AC, plumbing, or electrical. What should I do?
That’s what our service calls are for. We send out a technician to diagnose what’s going on with your system. Once we know the issue, your tech lays out the repair options and lets you decide what route to take. If you want us to do the repair, we get to work. If you don’t, you only owe the $29 service fee. See our pricing page for more.
Do you offer maintenance?
Yes — one-time HVAC tune-ups are $69.00 per system. We also offer Autopilot, our membership program that includes two HVAC tune-ups, an annual plumbing inspection and water heater flush, priority scheduling, and 24/7 access to Halo, our home-maintenance AI assistant. Autopilot starts at $24.99/mo or $299/year.
Do you offer free second opinions?
Yes. If another company has condemned a major part of your system (compressor, coil, panel, water heater) and you’d like another set of eyes on the recommendation, we’ll come out and give you a no-charge second opinion before you commit. Request a second opinion here.
Do you offer financing?
Yes. We have teamed up with Wells Fargo to offer convenient financing for all home repairs over $1,000, upon credit approval. We offer no-interest-if-paid-in-full plans on qualifying jobs. See our financing page for current offers.