Franklin Service Guarantee

We take the privilege of working in your home very seriously.

✅ Uniformed, Drug Tested, and Background Checked Technicians

Inviting someone into your home is a big deal. Because of that, and out of an abundance of caution, Franklin drug tests and performs background checks on every technician we hire. For your peace of mind, our service technicians always wear uniforms, so you can be confident that the person at your door works for Franklin.

✅ You Will Get An Honest Diagnosis Or You Won't Pay

You deserve an honest diagnosis of your problem. For that reason, if a Franklin technician ever misdiagnoses an issue, you will not be charged for the service call or the repair (if one was done before the misdiagnosis was found).

✅ We Install Equipment to High Standards - Any Shortcomings Will Be Addressed

To ensure quality, all major equipment installations by Franklin include a manufacturer's part warranty and a labor warranty. We work very hard to install equipment right the first time, but if we do make a mistake, we will correct it promptly.

✅ If We Damage Your Property, We'll Repair or Replace It

We work very hard to protect your property by wearing shoe covers and using drop cloths. That said, mistakes do happen. If your property is damaged by a Franklin employee, you can rest assured that Franklin will make it right by either repairing or replacing it.