★★★★★
“I've used Franklin for years for installations, maintenance, and repairs, and they have been nothing short of honest and fair. If it's not broken, they don't say it needs fixing!”
Trust & transparency
Get a free second opinion.
Were you just told that you need a major repair or replacement? Before you spend thousands, let a Franklin technician give you an independent, no-charge diagnosis. We’ve saved homeowners across NWA from repairs they didn’t actually need.
The Franklin Difference
Why Customers Choose Franklin
Top Rated
One of the highest-rated service companies in Northwest Arkansas with a 5.0 rating based on 1,149 Google reviews.
Truly Free
Zero diagnostic fee, zero pressure to buy. We ask only that you bring proof of the original diagnosis so we know exactly what you were told.
Honest, Independent Diagnosis
Our techs are trained to call it like they see it — not to upsell. If we agree with the original diagnosis, we’ll tell you. If we don’t, we’ll explain why.
No Surprise Pricing
If you decide to move forward with a repair, you’ll get a flat-rate quote first — no hidden fees and no “milking the clock.”
Reputation Over Revenue
We’d rather lose a single sale than recommend work you don’t need. That’s how we’ve grown to serve 9,000+ NWA families.
Franklin Service Guarantee
If we end up doing the repair, every job is backed by the Franklin Service Guarantee. Learn more.
TL;DR: If another company in NWA has recommended a major repair or replacement, Franklin will send a technician out to verify the diagnosis at no charge — you bring the original quote, we bring an honest second opinion. No obligation to use us if we confirm the issue.
Honest second opinions — at no cost
Received a quote for a major repair that seems too high or a diagnosis you’re not sure about? Before you commit, let one of our experienced technicians provide a free, independent assessment. We’ll thoroughly inspect your system, confirm (or correct) the original finding, and clearly explain all of the available options — not just the most expensive one. The goal is simple: give you the information you need to make the right call for your home and your budget.
Why customers choose Franklin
Customers choose Franklin because we’re a family-owned and operated business that genuinely puts our customers first. Our philosophy isn’t about maximizing profits on every job; it’s about building a good reputation in our community by providing honest work at a fair price.
In terms of actual policy, that means using a flat-rate, no-surprise pricing structure so you know the full cost before work starts — eliminating any worry about hidden fees or technicians “milking the clock.” It means selling proven, reliable brands so our customers get years of trouble-free service out of their equipment, and easy access to parts when something does break. And most importantly, it means a company culture that celebrates integrity and solving problems for customers — not just selling new systems to them.
What qualifies as a “major” repair?
Generally, any single-component repair quoted at $500 or more, or any full-system replacement recommendation — across HVAC, plumbing, or electrical. Common examples: compressor failures, heat exchanger cracks, refrigerant leak diagnoses with refill quotes in the four figures, water heater replacement recommendations, sewer line replacement recommendations, electrical panel replacements. If you’re unsure whether your situation qualifies, just give us a call.
What you need to qualify
Two things:
1. A written or electronic invoice from the other company — a licensed contractor in the area — showing the diagnosis and quoted repair price. This is how we know what to verify and protects everyone’s time.
2. One free second opinion per customer. If you’ve already had us out for one, our standard $29 service call applies to any follow-up second-opinion visits.
9,000+
Families Served
5.0 ★
1,149 Google Reviews
$0
Cost for a 2nd Opinion
Real reviews
Hear it from your neighbors.
A live, unfiltered feed from Google — good, bad, and everything in between.
Axell took wonderful care of us. He took time to answer our questions and guided us to the right solution. He was incredibly polite, timely, and a consummate professional.
Very professional, provided detailed information on everything that needed to be done.
Excellent customer service!
Mickey Lojkar was very polite, thorough and professional.
FAQ
Common questions.
What does “free” second opinion really mean? Is there a catch?
There is absolutely no catch. For a second opinion on a major HVAC, plumbing, or electrical repair diagnosed by another company, a Franklin technician will perform an independent diagnosis at no charge to you. You’ll receive our expert, honest assessment with zero obligation. To qualify, you must have a written or electronic invoice from a licensed company in the area, and the free second opinion is limited to one per customer.
Why should I get a second opinion from Franklin?
A major repair or replacement is a big decision, and you deserve to be 100% confident in the diagnosis before moving forward. Our technicians are known for their integrity and diagnostic skill. We often find simpler, more affordable repairs that other companies miss, potentially saving you thousands of dollars.
Do you offer financing?
Yes. We offer financing plans from 6 months to 96 months, including no-interest-if-paid-in-full options. Learn more on our financing page.