Stephen Thornburg did an excellent job. He was knowledgeable, efficient, and very courteous. We could not have asked for a better technician. He finished the repairs in a timely fashion and left everything nice and clean. We appreciate Stephen and the work he did.
Service Areas
Serving all of Northwest Arkansas
Franklin is the family-owned home-services company NWA homeowners call for HVAC, plumbing, and electrical work — across eleven cities in Washington and Benton Counties. $29 service calls, flat-rate quotes before any work begins, and same-day or next-day appointments are the norm (except during periods of extremely high demand). Schedule online or call (479) 282-0003.
(479) 282-0003
OPEN NOW · Mon–Sat 7am–7pm
Eleven cities, one local crew
Pick your city.
Tap any city for local pricing, neighborhoods we serve, and scheduling.
Benton County
Bella Vista
Benton County
Bentonville
Benton County
Cave Springs
Benton County
Centerton
Washington County
Farmington
Washington County
Fayetteville
Benton County
Lowell
Benton County
Rogers
Benton County
Siloam Springs
Washington & Benton Counties
Springdale
Washington County
Tontitown
9,000+
NWA Families Served
5.0 ★
1,170 Google Reviews
$29
Service Calls
Our other services
Whatever’s broken, we can fix it.
From AC and furnace work to plumbing and electrical, our techs cover the whole home.
HVAC
AC Repair
HVAC
AC Installation
HVAC
AC Maintenance
HVAC
Furnace Repair
HVAC
Furnace Installation
HVAC
Mini-Split Installation
HVAC
HVAC Inspections
HVAC
Aeroseal Duct Sealing
HVAC
Indoor Air Quality
Plumbing
Plumbing
Plumbing
Water Heater Replacement
Plumbing
Water Heater Repair
Plumbing
Drain Cleaning
Plumbing
Emergency Plumbing
Plumbing
Garbage Disposal
Plumbing
Sewer Line Repair
Plumbing
Water Leak Repair
Plumbing
Water Filtration
Electrical
Electrical
Electrical
Panel Upgrade
Electrical
Outlet & Switch Installation
Electrical
EV Charger Install
What to expect
How a service call works.
No mystery. Here’s exactly how a Franklin visit goes — whether it’s your first or your fiftieth.
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1
Book online or call
Tell us what’s going on — takes about 90 seconds.
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2
Tech arrives
We confirm a time window and text you a heads-up when we’re on the way.
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3
Upfront price
Upfront, flat-rate quote before anything is touched. You decide.
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4
Fix it — or walk
If you decline, you only owe the $29 service call. No hard feelings.
Real reviews
Hear it from your neighbors.
A live, unfiltered feed from Google — good, bad, and everything in between.
The HVAC technician, Lee was very courteous, professional, knowledgable, and thoroughly capable.
Wonderful service - Francisco was very professional, did an excellent job of diagnosing issues and provided excellent feedback after the work was completed. Thank you!
Brett did a fantastic job. Our disconnect box was burned out don’t a loose connection. He was able to fix and check maintenance on the unit. He was very efficient and professional.
Justin did a terrific job in his inspection of the completed install. Very courteous!
FAQ
Common questions.
Which cities does Franklin serve?
Franklin serves eleven cities across Northwest Arkansas: Fayetteville, Bentonville, Rogers, Springdale, Bella Vista, Farmington, Centerton, Cave Springs, Lowell, Tontitown, and Siloam Springs. Service calls are $29 regardless of which city you're in, and same-day or next-day appointments are the norm except for periods of extremely high demand.
How fast can a Franklin tech get to my city?
Same-day or next-day service is the norm across every NWA city we serve, except during periods of extremely high demand. For true emergencies (burst pipes, sewage backups, no heat in winter, no AC in summer), we dispatch on-call techs after hours. Call (479) 282-0003 or schedule online for service.
Does Franklin charge more in some cities than others?
No. The flat-rate pricing structure is the same in every NWA city we serve — $29 service call, then a flat-rate repair price quoted before any work begins. Pricing is set by the scope of the job, not where your home is.
What if I'm just outside the Franklin service area?
Call us anyway — (479) 282-0003. We sometimes serve homes just outside the city limits on a case-by-case basis. Note: we do NOT serve Eureka Springs or the surrounding Carroll County area.
Are your technicians licensed and insured?
Yes. Every Franklin technician works under our Arkansas state licensing, and we're fully insured (general liability + workers' comp). Our team is also background-checked and drug-tested. Email us if you'd like proof of license and insurance.
Do you guarantee the work?
Yes — every job is backed by the Franklin Service Guarantee. If something we repaired or installed isn't right, we'll come back and make it right at no charge.
What is the $29 service call?
It's our diagnostic visit. A licensed technician comes out, figures out what's actually going on, and gives you an all-in flat-rate price for the repair before any work starts. If you decide not to move forward, you only owe the $29 — no penalty. Replacement quotes (water heaters, AC systems, panels, etc.) are always free.
Do you offer financing?
Yes. We've teamed up with Wells Fargo to offer financing on home repairs over $500, upon credit approval. See our financing page for current promotions, or ask your technician for options before approving the quote.
Do you offer services other than this?
Yes — Franklin handles HVAC, plumbing, and electrical work. Same crew, same $29 service call, same flat-rate guarantee.